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Login issue with clearing the cache [3/6(Wed) 19:00 Update]

03/06/2019
Thank you for playing "DanMachi MEMORIA FREESE".

We have confirmed the following issue currently occurring on ver.6.0.0: some players cannot login to the game due to an error which occurs after clearing the cache for the app/device.

■Occurring Since
2/13(Wed) 18:00 (PST) ~

We are currently prioritizing solving the issue. However, it may take a while for this issue to be fixed as it requires each app store to review our update data, including the fix.
We will make an announcement here, in our in-game news, as soon as the fix becomes available.
To those who have encountered the issue, please do not hesitate to contact us from the "Support" page which can be accessed from the top-right corner of the title screen. We will enable each player who makes an inquiry to log in.
※Please note that it may take a while for us to respond and fix the issue.

[2/18(Mon) 02:20 Update]
We have temporarily fixed the issue for players to be able to login to the game.
We are scheduling a permanent fix with the next Update. We are also planning to compensate all players who could not have logged in due to this issue during the period of 2/14(Thu) 23:50 ~ 2/18(Mon) 6:59 (PST).

We have confirmed this login issue also occurs when importing data to another device as well as by clearing the app/device cache.

We sincerely apologize for the inconvenience caused by this issue. We would also would like to ask all players to avoid clearing the cache until the issue is fixed.

[3/6(Wed) 19:00 Update]
This issue has been fixed.

To those who have encountered the issue during the period of 2/14(Thu) 23:50 ~ 2/18(Mon) 06:59 (PST), we are distributing all Daily Mission rewards for the applicable days.
・Potato Snack ×5
・Valis ×40,000
・Alarm Gem ×10
・Iris ×10

We are also distributing 10 Iris per day the player could not login to the game due to the issue in hopes of compensating for inconveniences.
※It is scheduled to be done by tomorrow morning.

Please receive the items from the Present List.
We sincerely apologize for the inconvenience caused by the issue.
Thank you for your continued support of "DanMachi MEMORIA FREESE".