Loading...

[6/27(Thu)6:59(PST) Update] Issue with Iris Combos with Items

06/27/2019
Thank you for playing "DanMachi MEMORIA FREESE”.

The following issue has been confirmed: Double the intended amount of "Hero Light" was distributed to players who purchased the following Iris Combos during the period of 6/25(Tue)21:00〜 6/26(Wed)5:00 (PST).

■Combos

・Iris x400 + Hero Light x5:39.99 USD/54.99 CAD (Once per person)
・Iris x800 + Hero Light x15:74.99 USD/104.99 CSD (Twice per person)

The issue has already been fixed.

We are sorry to announce that we have decided to take one of the following actions to those players who have received double the amount of the item, to keep the game fair for other players.

■Action

1. If you haven't received the item "Hero Light" from your Present List.

We have collected the unintended amount of "Hero Light" given to applicable players.

2. If you have already received the item "Hero Light" from your Present List.

We will take the following steps to resolve this issue:
・We will temporarily suspend your account for a maintenance to collect the unintended amount given.
・If you have already spent "Hero Light" that has been given unintentionally, we will restore your account to before the use of the items.
・Other than the "Hero Light" that has been given double the amount, we will return all of the following items spent: "Hero Light", "Ascension Falna" and "Valis" to your Present List.


We will later distribute compensation to all players who have been affected by this issue for the inconvenience caused.
Please receive the items from the Present List.


[6/27(Thu)6:59(PST) Update]


This issue has now been resolved.
Those who were affected by this issue, please receive items from your Present List.
We sincerely apologize to those who have been affected by this issue and for the inconvenience caused.

Thank you for your continued support of "DanMachi MEMORIA FREESE".